Effective Date: February 21, 2025
Welcome to ROYALBOXUSA.COM! We value your satisfaction and want to ensure a seamless shopping experience. This Refunds & Returns Policy outlines the process, conditions, and timeframes for product returns and refunds.
If you have any questions, please contact us at royalboxusa@gmail.com.
1. Eligibility for Returns
We accept returns and exchanges under the following conditions:
- The return request must be made within 14 days of receiving the product.
- Items must be unused, unworn, and in their original packaging with all tags and labels attached.
- The item must be in its original condition without any signs of wear, damage, or alterations.
If your return does not meet these conditions, we reserve the right to refuse the return.
2. Items That Cannot Be Returned
For hygiene and quality assurance, the following items are not eligible for return or refund:
- Final sale or clearance items
- Gift cards
- Customized or personalized jewelry
- Earrings (for hygiene reasons)
If you have any concerns about a non-returnable item, feel free to reach out to us before making a purchase.
3. How to Initiate a Return
To request a return, follow these steps:
- Email us at royalboxusa@gmail.com with the subject “Return Request – [Order Number]”.
- Include your order number, item(s) to be returned, and the reason for return.
- We will review your request and provide return instructions within 2-3 business days.
- Ship the item(s) back to the address provided in the return approval email.
Important Notes:
- Customers are responsible for the return shipping costs, except in cases of defective or incorrect items.
- We recommend using a trackable shipping service as we are not responsible for lost return packages.
4. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If Approved:
- Your refund will be processed within 5-7 business days after inspection.
- The refund will be issued to your original payment method.
- Original shipping costs are non-refundable unless the return is due to an error on our part.
If Rejected:
- If the returned item does not meet our return criteria, we will notify you and arrange for the item to be shipped back to you at your expense.
5. Exchanges
We offer exchanges only for defective or incorrect items. If you received a damaged or incorrect product, email us at royalboxusa@gmail.com with a photo of the issue within 48 hours of delivery.
If approved, we will send a replacement at no additional cost.
6. Defective or Damaged Items
If you receive a damaged, defective, or incorrect item, please email us within 48 hours of delivery at royalboxusa@gmail.com with:
- Your order number
- Photos or videos of the defect or incorrect item
We will review your claim and offer a replacement or full refund at no extra cost.
7. Late or Missing Refunds
If you haven’t received your refund within 7 business days, please:
- Check your bank account again.
- Contact your credit card company (refunds may take time to reflect).
- Reach out to your bank (processing times vary).
- If you’ve done all of the above and still haven’t received your refund, contact us at royalboxusa@gmail.com.
8. Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a defect or our error.
- Original shipping charges are non-refundable.
- We do not provide prepaid return labels unless the return is due to our mistake.
9. Cancellations
- Orders can be canceled within 24 hours of placing them.
- Once an order has been shipped, it cannot be canceled.
10. Contact Information
For any questions regarding our Refunds & Returns Policy, contact us at:
📧 Email: royalboxusa@gmail.com
📍 Address: 23726 Bennett Chase Dr, Clarksburg, MD 20871, USA
We appreciate your trust in The Royal Box and strive to provide the best shopping experience!