Effective Date: February 21, 2025
1. Introduction
Welcome to ROYALBOXUSA.COM (“Website”), operated by The Royal Box (“DCT Information Inc.”), located at 23726 Bennett Chase Dr, Clarksburg, MD 20871, USA.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, products, and services.
We are committed to protecting your privacy in compliance with General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.
By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.
For any privacy-related concerns, you may contact us at [email protected].
2. Information We Collect
We may collect and process the following categories of personal information:
2.1 Information You Provide to Us
- Name, email address, phone number, shipping and billing address.
- Payment details (processed securely through third-party payment gateways).
- Account registration details (if you create an account).
- Communication records when you contact us via email or customer support.
2.2 Information Collected Automatically
- Cookies and Tracking Technologies: When you visit our website, we may collect data using cookies, web beacons, and similar technologies (see our Cookie Policy).
- Device and Usage Data: IP address, browser type, device identifiers, pages visited, time spent on the site, and referring URLs.
- Transaction Data: Purchase history, order details, and payment confirmations.
2.3 Information from Third Parties
- Social media interactions if you engage with our social media pages.
- Third-party services, such as payment processors or analytics providers.
3. How We Use Your Information
We use your personal information for the following purposes:
- To Provide Our Services: Process orders, manage accounts, and deliver products.
- Customer Support: Respond to inquiries, complaints, or refund requests.
- Marketing & Promotions: Send promotional emails and updates (only with your consent).
- Legal Compliance: Adhere to tax, fraud prevention, and regulatory obligations.
- Analytics & Improvements: Monitor website performance, detect technical issues, and enhance user experience.
4. How We Share Your Information
We do not sell your personal information. However, we may share data with:
- Service Providers: Payment processors, delivery services, IT support, and marketing agencies.
- Legal Compliance: When required by law, court orders, or regulatory authorities.
- Business Transfers: In case of a merger, acquisition, or asset sale.
- Advertising & Analytics Partners: We may share non-identifiable data with third-party platforms for analytics and targeted advertising.
All third parties are required to maintain the confidentiality and security of your information.
5. Your Rights Under GDPR & CCPA
5.1 Your Rights (EU Users – GDPR)
If you are a resident of the European Economic Area (EEA), you have the following rights:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request corrections to any inaccurate or incomplete data.
- Right to Erasure (“Right to be Forgotten”): Request deletion of your data, subject to legal obligations.
- Right to Restrict Processing: Request limitation on how we process your data.
- Right to Data Portability: Receive your data in a structured format for portability.
- Right to Object: Object to direct marketing or automated decision-making.
To exercise your rights, contact us at [email protected].
5.2 Your Rights (California Users – CCPA)
If you are a California resident, you have the right to:
- Request disclosure of the categories and sources of data collected.
- Request deletion of personal data (subject to legal limitations).
- Opt-out of the sale or sharing of personal information (we do not sell data).
- Not be discriminated against for exercising your privacy rights.
To make a CCPA request, email us at [email protected].
6. Data Security Measures
We implement strict security measures to safeguard your personal information:
- Encryption: We use SSL/TLS encryption to protect sensitive data.
- Access Controls: Only authorized personnel have access to personal data.
- Secure Payment Processing: Payments are processed through PCI-DSS-compliant third-party providers.
- Regular Audits: We review our security protocols regularly to prevent data breaches.
Despite our security measures, no system is 100% secure. If you suspect unauthorized access to your data, contact us immediately.
7. Data Retention Policy
We retain personal data only as long as necessary for legal, business, or regulatory purposes:
- Account Information: Retained until you request deletion.
- Order Data: Retained for tax and accounting compliance.
- Marketing Preferences: Retained until you opt out.
- Legal Obligations: Retained as required by law.
When data is no longer needed, we securely delete or anonymize it.
8. International Data Transfers
As a U.S.-based business, we process data in the United States. If you are outside the U.S., your data may be transferred to jurisdictions with different data protection laws.
By using our services, you consent to this transfer. We ensure that adequate safeguards, such as Standard Contractual Clauses (SCCs), are in place.
9. Cookie Policy
We use cookies to enhance user experience and track website activity.
- Essential Cookies: Necessary for website functionality.
- Performance Cookies: Analyze website traffic and user behavior.
- Marketing Cookies: Used for personalized ads (only with consent).
You can manage cookie preferences via browser settings.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices. Please review their policies before sharing personal data.
11. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted with a revised “Effective Date”. If significant changes occur, we will notify users via email or website notices.
Continued use of our services after updates implies acceptance of the revised Privacy Policy.
12. Contact Information
For privacy-related questions, data access requests, or concerns, please contact:
📧 Email: [email protected]
📍 Address: 23726 Bennett Chase Dr, Clarksburg, MD 20871, USA
We are committed to protecting your data and respecting your rights.
Thank you for trusting The Royal Box!